01Information We Collect

We collect information that you provide directly to us, information we collect automatically, and information from third parties.

Information You Provide

• Contact Information: Name, phone number, email address, and physical address
• Service Information: Details about your repair needs, property information, and service history
• Payment Information: Payment method details (we do not store credit card numbers)
• Communication: Emails, messages, and feedback you provide
• Appointment Preferences: Preferred dates, times, and service preferences

Information Collected Automatically

• Device Information: IP address, browser type, operating system
• Usage Information: Pages visited, time spent on our website, click patterns
• Location Information: Approximate location based on IP address for service area verification
• Cookies: Information stored through cookies and similar technologies

02How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and delivering our repair and installation services
• Processing payments and sending invoices
• Scheduling appointments and sending reminders
• Communicating with you about your service requests
• Providing customer support and responding to inquiries
• Sending service updates, promotional communications, and newsletters (with your consent)
• Improving our services and website functionality
• Complying with legal obligations and preventing fraud
• Maintaining internal records and accounting purposes

03Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Contract: To fulfill our contractual obligations when you request our services
• Legitimate Interests: To improve our services, prevent fraud, and ensure business operations
• Legal Obligation: To comply with applicable laws and regulations
• Consent: For marketing communications and certain types of data processing

04Information Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, such as:

• Payment processors and billing services
• Email and communication service providers
• Website hosting and analytics providers
• Customer relationship management systems

Legal Requirements

We may disclose your information when required by law, court order, or government request, or to protect our rights, property, or safety.

Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

05Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission
• Secure data storage with access controls
• Regular security assessments and updates
• Staff training on data protection
• Regular backups and disaster recovery procedures

06Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:

• Service records: 7 years for tax and accounting purposes
• Customer communication: 3 years for service improvement
• Marketing consent: Until you withdraw consent or 5 years
• Website analytics: 26 months for trend analysis

07Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Restriction: Request restriction of processing in certain circumstances
• Portability: Request transfer of your information to another service provider
• Objection: Object to processing for direct marketing or legitimate interests
• Consent Withdrawal: Withdraw consent for marketing communications at any time

08Cookies and Tracking Technologies

We use cookies and similar technologies to remember your preferences, analyze website performance, improve our services, and provide relevant content.

Cookie Types

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand how visitors use our website
• Preference Cookies: Remember your choices and preferences
• Marketing Cookies: Used to deliver relevant advertisements

09International Data Transfers

Your information is processed primarily in South Africa. If we transfer your information to other countries, we ensure appropriate safeguards are in place to protect your privacy rights.

10Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We recommend reviewing the privacy policies of any third-party sites you visit.

11Children's Privacy

Our services are not directed to children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

12Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "last updated" date. We encourage you to review this policy periodically.

13Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

• Data Protection Officer: tech@tvrepairsgauteng.co.za
• Phone: +27 67 725 3192
• Address: TV Repairs Gauteng, Gauteng, South Africa

01Acceptance of Terms

By accessing and using the services provided by TV Repairs Gauteng ("we," "us," or "our"), you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

02Services Provided

We provide home repair and installation services including, but not limited to:

• Television repair and installation
• CCTV system installation and maintenance
• Gate motor repair and installation
• Air conditioning installation and servicing
• Generator installation and maintenance
• General electrical work and compliance certificates

03Service Areas

Our services are available throughout Gauteng province, South Africa. Service availability may vary depending on your specific location and the nature of the required work.

04Booking and Appointments

Appointments can be booked through our website, phone, or WhatsApp. We operate 24/7 and strive to respond to all inquiries within 2 hours during business hours. Emergency services are available outside regular business hours.

05Pricing and Payment

Call-Out Fee: The call-out fee is R0 on accepted quotes — if you proceed with the repair, you pay nothing extra for the site visit. If a booked site visit is not cancelled in advance and our technician arrives, standard call-out terms and conditions apply and a call-out fee may be charged, including where a quote is declined on-site or the item is found to be unrepairable.

Quotations: All quotations are valid for 30 days unless otherwise specified. Prices quoted are inclusive of VAT where applicable.

Payment Terms: Payment is due upon completion of work. We accept cash, EFT, and major credit cards. For larger projects, payment plans may be available upon request.

06Warranty and Guarantees

3-Year Warranty: We provide a comprehensive 3-year warranty on all workmanship. This warranty covers defects in installation and repair work performed by our technicians.

Warranty Exclusions: The warranty does not cover damage caused by misuse, neglect, natural disasters, power surges, or unauthorized modifications. Consumable parts and accessories may have separate warranty terms.

Cracked or Physically Damaged Screens: We do not replace cracked, shattered, or otherwise physically damaged TV screens unless the television is covered by insurance and the claim is approved. Uninsured screen damage is not covered under our repair or warranty services.

07Customer Responsibilities

Customers are responsible for:

• Providing accurate and complete information about the issue
• Ensuring safe and reasonable access to the work area
• Obtaining necessary permissions for work in rental properties
• Securing valuable items and ensuring pets are safely contained
• Making payment in accordance with agreed terms

08Cancellation Policy

Customer Cancellations: Appointments can be cancelled free of charge up to 24 hours before the scheduled time. Cancellations made less than 24 hours before the appointment may incur a cancellation fee.

Uncancelled Site Visits: If an appointment is not cancelled in advance and our technician arrives at the property, this is treated as a completed site visit. Standard call-out terms and conditions then apply, which may include a call-out fee, whether or not the customer is available or chooses to proceed with the repair.

Our Cancellations: We reserve the right to cancel or reschedule appointments due to unforeseen circumstances such as extreme weather, technician illness, or equipment unavailability.

09Liability and Insurance

We carry comprehensive public liability insurance. However, we are not liable for pre-existing conditions or damage to items that are beyond economical repair. Customers are advised to back up important data before service commences.

10Privacy and Data Protection

We are committed to protecting your privacy. Personal information collected during service booking and delivery will be used solely for service provision and will not be shared with third parties without your consent, except as required by law. Please refer to our Privacy Policy for detailed information.

11Intellectual Property

All content, logos, and materials on our website and marketing materials are the property of TV Repairs Gauteng and are protected by intellectual property laws.

12Governing Law

These Terms of Service are governed by and construed in accordance with the laws of South Africa. Any disputes shall be subject to the exclusive jurisdiction of the courts of South Africa.

13Contact Information

For questions about these Terms of Service, please contact us:

• Phone: +27 67 725 3192
• Email: tech@tvrepairsgauteng.co.za
• Operating Hours: 24/7 Emergency Service